MANAGEMENT & SUPERVISION

At Capital Hotel and Hospitality Services, we manage the services we provide with your satisfaction in mind. Our centralized management system oversees all client accounts, and we provide on-site and off-site supervisors to ensure proper contract performance. In addition to the service personnel who handle the daily needs of your property, our management and supervisory teams work together to ensure that all requests have been successfully fulfilled.

We provide our clients with the best, most responsive service in the market today. Our system of checks and balances encourages open communication and excellent results:

• Daily on-site supervisor/lead person - in addition to daily cleaning duties inspects the site at the end of the shift to ensure proper contract performance.

• Off-site supervisor - works with overnight crews and conducts systematic management evaluation of the property to ensure quality control.

• Account Manager - conducts quality inspections with off-site manager and hotel personnel to ensure that all requests have been fulfilled; assists with requests for additional services, temporary labor requests, ancillary requests, and addresses and follows-through with issues pertaining to the overall quality of service.

FLEXING

Over the years, we have come to understand our client's needs with regard to "flexing ". When a property is in a peak revenue period, their needs for our services increase. We are equipped to handle more temporary labor service, more steward services and a tremendous amount of carpet and resilient floor care services. At peak times, revenue and profitability soar, in down time, just the opposite can happen. We have come to expect not only less ancillary and temporary service requests, but often pare back our daily and weekly services to assist our client in reaching budgetary goals.

Our top priority is to service our clients so they may achieve their objectives - this is a partnership we accept and respect.

PUBLIC SPACE SERVICES

Public space services are the foundation for all of our service contracts. We understand that this space represents the "face" of your property and that it must be consistently maintained to high standards. We pay attention to detail and conduct regular reviews to ensure the highest quality of service at all times. Our public space services address:

• Floor polishing
• Furniture dusting and polishing
• Cleaning customer and employee lavatories
• Employee locker room maintenance
• Banquet and service hallway maintenance
• Employee cafeterias
• Fitness centers
• Window cleaning

Capital Hotel and Hospitality Services has the experience and drive to assess the needs of your public space and will tailor a program that maximizes your presentation while also adhering to your budget.

FOOD AND BEVERAGE OUTLETS

Capital Hotel and Hospitality Services provides cleaning services for Restaurants, lounges, and nightclubs located within the property. We have the expertise to tailor a package of services to maintain the flooring, carpet care, bar floors and mats, dance floors, lavatories, and service stations. Our packages can also include dusting needs including artifact, banquets, chair tables and bases, etc. located within your property. We will also maintain all bright work necessary, including any interior glass.

We recognize the importance of cleanliness in these areas and will follow up regularly to ensure the highest of standards and quality.

KITCHEN SERVICES

Capital Hotel and Hospitality Services is acutely aware that the heart of any hotel is the kitchen, and that all services provided by the property involve – at one level or another - the main kitchen. The Executive Chef at any property is a very busy individual. Daily tasks can include managing the staff, attending to the needs of the restaurant on site, making sure that all the ongoing banquet food needs are being addressed and that all upcoming banquet needs are in line and ready to go. This is central to the success of any facility, yet no small task. The last thing an Executive Chef needs to add to an already hectic schedule is the cleanliness of the kitchen.

Capital can provide the Executive Chef with a kitchen service that meets their need and expectations, while staying within the budget of the facility. We provide services to our clients that range from daily floor and equipment maintenance to weekly floor and equipment deep cleaning services. Any of our packages can aid the Executive Chef in focusing on more pressing matters. We are flexible when it comes to these services and can schedule cleaning days according to the needs of the Executive Chef.

Our Supervisors and Account Managers conduct regular follow-ups to ensure that the standards of your property are maintained at all times.

ANCILLARY SERVICES

Capital Hotel and Hospitality Services has the expertise to provide all types of ancillary services, including carpet cleaning, which includes ballrooms, meeting space, restaurants, lounges, public space, offices, guest rooms and hallways. We provide these services by the square foot or by the "man" hour, unlike other cleaning companies.

We also provide all types of resilient floor care services. The main lobby flooring of all hotel properties can often represent its uniqueness - it may be carpet, wood, marble, granite, slate, stone, or can often be a combination of several of these materials. Our expert staff will assess your flooring and recommend a maintenance package that will make everything shine, sparkle and look fabulous. In addition to lobby work, we can maintain any surface throughout your property. We offer a full range of interior and exterior power washing, as well as full window cleaning capabilities. Whatever your property requires to maintain its standards of cleanliness, our dedicated and experienced staff will provide that service in a fast, efficient manner.

TEMPORARY LABOR

We are innovative in the way we provide temporary services to our clients. All hotel properties know the prohibitive cost of traditional temporary labor service companies. While we do not claim to replace the need for these companies, we can decrease your reliance on this labor, while helping to increase profitability.

Capital Hotel and Hospitality Services can provide our clients with banquet housemen, lobby housemen, day porters, night porters, carpet cleaning porters and kitchen stewards on a daily basis. We have been very successful providing these services when the property provides us with a consistent number of hours per month. We understand that during peak revenue periods we will provide a greater number of hours, and during down times we may provide fewer hours. We can bend with the needs of the property and our clients have found this flexibility to be a useful tool.